Shenzhen Yueshenghui Technology Co., Ltd. — Legal Representative: Tang Yinying
Virellean™ — Support Email: service@virellean.com
Return Requests
Virellean™ understands that customers may occasionally need assistance after receiving a product. Return requests are reviewed according to the condition of the item, the reason for the request, applicable product information, and relevant consumer-protection requirements.
Before Requesting a Return
Customers should contact service@virellean.com before sending an item back. This allows our support team to review the request and provide appropriate instructions.
Where relevant, we may ask for information reasonably necessary to understand the issue, such as the product involved, order details, photographs, or a brief description of the concern.
Product Condition
Unless otherwise required by applicable law, returned products should generally be kept in an appropriate condition and include the components supplied with the item where reasonably possible.
Products showing damage caused by improper use, unauthorized modification, misuse, or handling inconsistent with product instructions may not qualify for the same return resolution as an unused or defective item.
Incorrect or Damaged Items
If an item arrives damaged, incomplete, or materially different from what was ordered, customers should contact us so the situation can be reviewed.
Return arrangements remain subject to applicable consumer rights and local legal requirements.